The future of AI in eCommerce
A strategic keynote for eCommerce leaders on AI, customer experience, personalization, and human-centered innovation.
Available in English and Dutch
Artificial intelligence is transforming eCommerce, from personalized shopping and predictive analytics to supply chain optimization and customer engagement.
In this keynote, Christian Kromme equips eCommerce leaders to implement AI responsibly, shifting operations from reactive to predictive while keeping customers, employees, and human judgment central to business growth.
A life-changing experience, customized for your event
Book Christian for your next event
Leave your audience inspired, confident, and ready to embrace a human-centered future with AI
Trusted by executives and global organizations worldwide
Christian Kromme’s performance was exceptional — insightful, moving, and deeply human. In my 30 years as a public speaker across 1,000+ events, it was one of the most professionally designed and executed sessions I’ve experienced.Morris Pentel, CEO Customer Experience Services Ltd at Genesys G-Summit
Absolutely amazing! Christian delivered a fast-paced, engaging, and inspiring presentation that truly resonated with the audience. Informative, memorable, and meaningful, his keynote became the highlight of the event. Big compliments for creating an unforgettable experience!Wouter ten Caat, Alliander
Christian impressed from our first conversation through to the final presentation. He quickly understood our needs and tailored his talk perfectly — remarkable given the limited time and briefing. I am really looking forward to work with him again.John Dunne, Medical Sector Vice President at Halma p.l.c.
Christian’s keynote is refreshingly concrete, not abstract hype. Through practical examples, he shows the opportunities of exponential technological change with honesty and optimism — delivered in a uniquely human way.Nicoline van Mulken, Manpower Group
Christian breathes innovation. Full of passion and knowledge he manages to challenge his audience to look beyond the iPhone. The biggest changes are yet to come in technology; you better be prepared!D. de Beurs, Researcher Primary Care and Mental Health at NIVEL
Christian delivered an inspiring speech on innovation, giving the law enforcement community a broader perspective on novelty and the exponential pace of societal change.Europol
Leadership challenges of AI in eCommerce
AI introduces a new level of complexity to eCommerce. Leaders must navigate fragmented customer data, rising personalization expectations, and operational efficiency demands while integrating advanced analytics and automation.
The challenge is not technological capability, but leadership: balancing innovation with human insight, customer experience with operational excellence, and speed with long-term strategy.
Key AI trends transforming eCommerce
AI in eCommerce represents a system-level transformation, not a single innovation. In this keynote, Christian Kromme explains how predictive analytics, recommendation engines, and AI-driven marketing enhance customer experience and business outcomes.
He also explores how automated inventory management, AI-powered supply chains, and intelligent pricing optimize resources, reduce waste, and reshape workforce, operations, and strategy.
Strategic outcomes for eCommerce leaders
This keynote gives eCommerce leaders a strategic view of AI’s impact, showing how to improve customer experience, operational efficiency, and personalization without compromising human judgment.
Executives learn to implement AI responsibly, foster innovation, maintain ethical oversight, support employees, and drive measurable, sustainable value across the eCommerce ecosystem.
Watch Christian Kromme on stage
FAQ's
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